Managing Mailbox Delegation in Exchange Admin Center

How to Manage Shared Mailbox Access in the Exchange Admin Center and open shared mailbox in Web.

1. Introduction
Overview of accessing and managing shared mailboxes in Exchange Admin Center.

2. Accessing the Shared Mailbox
Log into Exchange Admin Center.
Navigate to the shared mailbox (or user mailbox) you want to manage.

3. Configuring Delegation Settings
Click on the mailbox to open its settings.
Locate the “Delegation” option.
Understand the access types:
Send As: Allows users to send emails as the shared mailbox.
Read and Manage Full Access: Allows users to read and manage emails in the shared mailbox.
Assign the appropriate access based on user requests:
Most commonly, assign “Read and Manage Full Access.”
Optionally, assign “Send As” access if needed.

4. Confirming Access
Check the list of users who currently have access to the shared mailbox.
Example: Users “help@contoso.com” and “admin@…” have access.

5. Accessing the Shared Mailbox from the Web
Open your main mailbox.
Click on the “Open other mailbox” option.
Type in the email address of the shared mailbox (e.g., “admin@…”).
Access the shared mailbox in a new tab.

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